Terms And Conditions
Terms And Conditions
This information is for bookings and stays from 19 July 2021. For bookings made before this date, please see your booking confirmation.
1.Payment and cancellation
A 30% deposit is required to secure a booking. The full balance must be paid 60 days before arrival.
Your circumstances may change and if you need to cancel more than 60 days before arrival, please let us know if you would like us to try and resell your dates. If we can for the same duration and price, we’ll provide a refund minus 10% of the full booking value. This goes towards covering things such as bank charges and fees taken by a 3rd party site we may need to use for giving us the best opportunity to resell your dates.
If we need to close for your planned travel period (e.g. mandated by the Government), you’ll have the option to apply funds paid towards an alternative date or receive a refund within seven days of an announcement confirming we are unable to accommodate you.
2.Check in and check out
We’ll reconfirm check in and departure information a day before your arrival. We can offer a remote check in.
Outside of any Government, UK Hospitality or PASC recommended standards that may apply during your travel dates, check in and check out times are:
The Great Barn – 4pm arrival/9am departure
Other properties – 4pm arrival/9 to 10am departure
If we have availability, we’ll always do our best to help with a slightly earlier check in. On departure day, feel free to leave your car with us and continue to explore the area.
There will be a check in form in your cottage which needs to be completed on arrival day. This includes providing card information and deductions will only be made if extra cleaning is required, or items need to be repaired/replaced.
3.Looking after your cottage
We’re much more than a hotel – you’ve chosen a luxury home away from home. Guests should leave the property in the same condition they find it on arrival.
This includes returning things to where they were on arrival, general tidiness, emptying fridges, cleaning down ovens, washing up and removing excess rubbish and decorations without damage. We leave cleaning materials and provide access to vacuum cleaners.
Outdoor equipment should be stored in outside areas we can allocate on request. We provide shoe racks or boxes so you can keep the property clean and tidy. Wet clothes and outdoor sports wear (e.g. wet suits, coats) should be dried in the heated walk in drying room behind the cottages and not taken into the properties to prevent damage to the property.
4.Please arrange travel insurance
Whether you’re having a UK staycation or coming from abroad, travel insurance always provides the best protection in case you can’t travel. It’s up to guests to decide whether they wish to take travel insurance. We recommend you do for peace of mind, so you’re not out of pocket.
5.Paw-fect holidays for your pets
Well behaved dogs are welcome for £30 each and we’ll make sure they’re looked after.
We share information with dog owners on ways they can get the most out of a dog friendly stay.
Dogs need to be accompanied and welcome in living areas although please keep them off furniture and out of bedrooms for the comfort of future guests.
6. Direct bookings
Direct bookings always receive the best price.
We prioritise repeat and direct guests for benefits such as upgrades, first option to take places on waiting lists, as well as early check in and late check out – subject to availability. It’s our way of thanking you for supporting us directly.
Please note that if you book through a 3rd party, you are subject to their terms and conditions which are generally more restrictive (e.g. during a pandemic scenario, you may have signed up to acknowledging not being eligible for a refund even if you can’t travel due to restrictions).